WIA Title I Adult and Dislocated Worker Programs:
Customer Flow and Performance
The Title I Adult and Dislocated Worker Programs are both One-Stop System Partners and separately accountable programs. This session focuses on how these two roles fit together and how to meet the rigorous, new program performance standards. Tips and tactics will be presented for deciding when (and if) to register potential program participants and moving the right customers between the core, intensive, and training service levels. After reviewing the high performance expectations, recommendations will be made on how to get success in each.

What You Can Do Right Now to Register More WIA Adults and Dislocated Workers and Still Meet Your Performance Standards
Title I Adult and Dislocated Worker Programs across the country are under pressure to register more customers, invest more WIA resources quickly, and do so while being vibrant One-Stop System Partners. Many local programs have not developed the new protocols, definitions, and activities to permit effective customer registration---and are afraid that untargeted, unwise registration will lead to failure with the performance measures. This session will present the major learning from early implementers of what seem to be the keys to success in both: more customers and high performance. The regulatory basics of the customer flow will be reviewed in-depth, and emphases will be given to the easiest-to-implement and the highest-odds-for-early-success options available to local areas.

Helping Customers Make Wise Choices:
The WIA Adult and Dislocated Worker Program Case Manager
Case management begins at the intensive service level where some customers will move on to training and some will exit at intensive services with a job. Case Managers have many new roles in WIA, and this seminar will help them meet these challenges and perform even better: how to develop effective intensive services both for job-getting and for going on to training; what "short-term, prevocational services" are and which ones will make a key difference; consulting on training options and maximizing responsible customer choice; how, when, and why to offer follow-up services (and how to make them more than just another meeting); why the Individual Employment Plan is very, very important, what it should include, and how to involve the customer in its development; tips and tactics for the crucial exit meeting; and many more practical ideas for effective WIA case management.

After they go to work and after they exit the program...
WIA Follow-up Services: What They Are and How To Provide Them
The WIA requires follow-up services (not just follow-up!) for adult, dislocated worker, and youth customers. These services are key to achieving your performance standards and increasing customer satisfaction. When you attend this session you will learn: the regulatory requirements for these services; a potential menu of follow-up service options; how to provide them to increase your customer retention, earnings, and credential outcomes; and innovative methods to market your follow-up services, so your customers will want to take advantage of them.