Quest for Quality:
Satisfying Your WIA Customers
WIA officially values and measures what we have known to be important for so long---customer satisfaction. There is a difference between customer service (how services are delivered) and customer satisfaction (how customers react to those services). Learn how to get high customer marks on the three satisfaction questions, which will determine your success with the new Customer Satisfaction Indicators. Practical applications drawing on key research findings to please even more of your business and job seeker customers are included.

Find Out What Customers Want for Continuous Improvement...
How to Collect and Use Customer Satisfaction Data
Customers must define quality if you want to have program success. In this seminar, you will learn the four systems you must have in place to collect customer data, the alternatives for seeking customer feedback, the most common mistakes in surveying for satisfaction (and how to avoid them), and many ways to analyze and use your customer data to continuously improve your services and performance.