Award-Winning One-Stop Centers:
More Than Just a Co-Located Office with a Resource Room
Would you like to take your One-Stop Center to the next, higher level of performance? When you attend this seminar, you will: benchmark your efforts against the best Centers in the country; steal ideas that have been proven to work; create and offer the core services most wanted by your customers; learn how to offer workshops which support program performance and attract customers; and know how to effectively offer one-stop system services outside the walls of the Center. This session is loaded with the nitty-gritty how-to's of planning and implementing an award-winning One-Stop Center.

Five Big Questions You Must Answer on the
Roles and Responsibilities of the One-Stop Operator
The final WIA Regulations require the local system to answer key questions about the role and responsibilities of the One-Stop Operator. The failure to have a clear definitions and answers to these questions leads to major accountability and partner relationship problems. In this session, you will consider whether the "Operator" is: an operator of the center and/or the system (and why it makes a big difference); a consortia or individual organization (and how to build the consortia leadership team); a coordinator or direct operator of center services (and important models for success in both); a co-located staff supervisor or "guider" (and how to build system and center affiliation); and/or the decider or delegator of Title I customer flow decisions (and how it affects your performance). Leave with the pluses and minuses of each of these key choices---and ideas to make it work, no matter what you decide.

Marketing Your One-Stop Center and Its Services:
Building an Image! Finding New Customers!
You will need to do more than just hanging up a new sign to reach and retain customers for your One-Stop Center and your Center's services. In this seminar, you will learn how to specifically apply the classic principles of marketing to your One-Stop Center and develop strategies for the even more effective promotion of your Center's services. You will discover: why sometimes it is better to promote the specific services rather than the Center itself; how to cross-market your services within the Center so customers are retained and progress; how front-line staff can make a positive difference in person-to-person promotion; how to name your services to attract the customers you want; and many other tips and creative tactics to meet your marketing goals.

Entrepreneurial One-Stop Centers:
How to Develop New Resources
Wise One-Stop Centers are diversifying their products, expanding their markets, and tapping non-traditional resources to maintain and grow their services and capacity. This session will help you consider your non-government revenue options (including fee-for-service), develop a resource expansion strategy, and identify new, potential revenue streams. Examples of what other centers are doing across the country to generate revenue will be presented and applied to your growth vision.