Quest for Quality: Continuous Improvement
Continuous improvement is critical to success for your Workforce Investment System. Local Systems are expected to track their performance, benchmark their successes against others, make customer-driven improvements, and use total quality methods to serve and satisfy customers. Attend this session to learn the tips and tools for success in this high "quest for quality" environment.

Performance Partnerships:
Defining System and Center Measures for High-Performance
Each of the mandated One-Stop System Partners has program performance standards which must be met. States and local areas must define success for the One-Stop System and its Centers. In this session, you will learn: why measures are important and what you may choose to measure; how to cross-walk partner program measures to achieve a common purpose and share success; and methods to introduce new measures, manage achievement, and continuously improve.

Making Monitoring Matter:
Becoming a Continuous Improvement Consultant
Contract monitors and state staff are expected to be more than just compliance cops in the new Workforce Investment System: they must coach for success and consult for continuous improvement. This session: looks at these new roles; suggests when (and how) to play each role effectively; determines what should be done before and after each "monitoring visit;" discusses how to make improvement recommendations that actually get listened to and implemented; and shows how to turn the negative perception of monitoring into a value-added system service.