Your WIA One-Stop System:
Next Steps for Continuous Improvement
Now that you have the basics in place, move to an even higher-performing, even more customer-pleasing One-Stop service delivery system. Make sure your One-Stop System is a whole lot more than just merely co-locating a few partners in a One-Stop Center. Topics include: strengthening and expanding mandatory and optional system partnerships; defining "access" and continuing your evolution to integrated program delivery; re-designing service delivery methods; enhancing your continuous improvement and quality efforts; and developing a vibrant, customer-responsive, locally driven One-Stop System.

Building Strong Workforce Investment System Partnerships:
Making Partnership More than Just a Signed MOU
WIA requires partners to join together to create and maintain a One-Stop Delivery System. Most areas have completed the MOU process, but now the hard part---how to make them meaningful and real. How do your partners join together to share system, center, and service costs and share customers (without customers knowing they are being shared)? When you and your partners attend this session, you will learn: what the law requires (and why you really need to do more); how you can partner on performance for mutual gain by sharing and co-registering customers; the difference between cross-informing and cross-training of front-line staff and when (and how) to effectively do both; methods for developing cross-agency, multi-level work teams for continuous improvement; and many more practical ideas to strengthen your partnership.

One-Stop Teams!
Working Together to Serve Customers Better
Whether co-located in the One-Stop Centers or not, partner agency staff will need to join customer-centered teams for service provision. Building productive working relationships are key to One-Stop System and Center success. This highly interactive session using individual and team self-assessment tools will help new (and old) teams learn how to successfully work together, build on individual strengths, and develop team synergy for customer satisfaction and system performance.