WIA and Partner Programs
**NEW** Achieving Partnership and Performance with Adult Common Measures
The USDOL TEGL on the new Common Measures presents great opportunities to strengthen One-Stop System partnerships--and potential risks for program performance. The service paradigm has been significantly changed by whom you are to count when. As a result, a new service delivery design and strategy will be needed to serve your customers, while still meeting your program performance standards. After a quick review of the measures and definitions, this session will explore implications and give ideas for achieving success: a redesigned center customer flow (where not everyone starts in the resource room); options for functional (not just program) service delivery; how to achieve program outcomes when you have less control over who is enrolled and exited; and many more tangible can-do ideas.
Reaching, Serving, and Satisfying the Customers You Want: Targeted Recruitment and Retention Strategies
A fundamental principle of marketing your services is: "you get exactly who you ask for." Are you getting the customers you want so you have greater success in you WIA programs? Once you get them, are they staying around for more than just a couple of visits to your office? If not, you may want to rethink your recruitment and retention strategies. In addition to those customers that "walk in," there are all types of other customers who want and need your services. By targeting and recruiting customers for your programs, you describe your services as a solution to their problems. During this workshop, learn how to use the classic five P's of marketing to target, find, attract, and keep the customers you want to serve.
Fine-Tuning for High Performance Success: Maintenance Check to Keep Your Youth Programs Focused on Outcomes
Not getting the youth customers you want for your program? Having trouble meeting your performance requirements? Are your young people losing interest and disappearing in only a few weeks? If any or all of these are concerns, you may want to rethink (but not overhaul) your program design and recruitment strategies. Success comes for both the customers and the program when services are targeted to specific needs of the youth you can most effectively serve. A basic program design strategy is to define the young people who want and need your program while creating services that are solutions to their problems -- and that lead to program performance.
Training to Work!
Training is an expensive investment that should bring high returns to the individuals trained, to the employers who hire them, and to the community's economic competitiveness. Training-seekers must also be job-seekers -- after completing training, you must help them find the good jobs they want, since their satisfaction and your performance depend upon it! When you attend this workshop, you will find out: why "training-related employment" is the key to meeting your "earnings change" performance standards; how to couple training with work experience so you can increase the chances for quick post-training employment; when is the best time to start the job search for those who are selected for training; and what program services and case management techniques work best in making the transition from "training to work."
The Six "C's" of Case Management: A New Twist on a Traditional Role
Case management is not just sitting down with the customer and chatting with them about the services they need. Rather, case managers are critical ambassadors for your programs, building bridges and relationships that enhance outcomes and satisfy customers. In today's service delivery system, case managers have to manage customers' activities, multiple service providers throughout the community, and business services with the employers. This session outlines the Six "C's" -- three what's and three how's -- of your job so that you are better able to figure out what customers most need, manage services across the community, and get the results you want. Whether you are a seasoned veteran or new to the field, this session gets you back to the basics of case management as it applies to our new, more integrated service delivery system.
Managing Larger Caseloads by Organizing Services: Strategies for the Case Manager to Do More with Less
Though legislation, reauthorization, and system changes, one role continues to remain vital to our success--case management. Yet in today's service delivery system, case managers have to juggle multiple customer types, manage a variety of customer activities, track performance across several programs, and maintain relationships with employers and system partners. In this session, you will gain insight on how to manage caseloads by creating "cohorts" of like customers, creating services that are common across customer groups, and methods for tracking "groups" of customers over time instead of only "individuals."
Designing "Follow Along" Services: More than a Phone Call to Check Up on Your Customer!
The WIA requires follow-up services (not just follow-up) for customers for a period of 12 months after exit. These services are key to achieving your performance standards, increasing customer satisfaction, and actually providing valuable services (not just checking up on them). Attend this session to learn: the regulatory requirements for these services; a potential menu of follow-up service options; how to provide them to increase your customer outcomes; and innovative methods to market your follow-along services, so your customers will want to take advantage of them.
Positioning Your Youth System to Address Emerging Worker Issue: Nine Workforce Trends and What You Can Do Right Now to Get Started!
Are your local employers frustrated with the young people who are entering their places of business? Has your Youth Council fizzled out? Is staff becoming apathetic about serving youth? Then maybe it's time to revisit why we should continue to be advocates for our youth, our business community, and our programs. In this time of shrinking resources and changing environments, it is easy to give up and lose focus as to why we "got into this line of work in the first place." Young people are our future (emerging) workforce. Is your community ready for the future? Learn the workforce trends, dialogue about issues that are (or will be) impacting your community, and discuss why we must focus on youth today to have success tomorrow.
Income Growth: A Program Strategy for Out-of-School Youth
This session will take a fresh look at developing strategies for serving out-of-school youth, with an emphasis on older youth. We will investigate practical tips and "how to's" for helping young people develop a full range of skills needed to enter, remain and advance in the labor market. We will highlight a variety of ideas, including: how to build a young person's work skills through labor market attachment; creating practical solutions to real world problems encountered at work and in life; tapping into young people's natural motivations and desires to have tangible success; and assisting young people to successfully transition into productive adulthood.
Meeting and Exceeding Your WIA Performance Measures: Tips, Tools and Strategies for Success
If you want to meet or exceed your program performance measures, an important program mantra is "job placement does not equal program exit." The real goal of the performance measures is for the job seeker to have long term attachment to, and success within, the labor force. Building a person's work skills through labor market attachment and focusing on next step -- advancement jobs -- leads to greater success for the customer and the program. By redefining services from (only) pre-employment to providing post-employment "follow-along" interventions after the customer gets a job, you have the opportunity to not only meet performance but also manage your outcomes.
Satisfying Your WIA Customers
WIA officially values and measures what we have known to be important for so long---customer satisfaction. There is a difference between customer service (how services are delivered) and customer satisfaction (how customers react to those services). Go beyond just wanting to meet a performance measure. Learn how to you can use customer expectations to not only motivate your customers, but also make critical decisions about program design and services.
Job Seeker Services Academy
Does your staff need training in multiple content areas customers - across multiple programs? Do you want to provide strategic training that results in changes in service delivery for job seekers? If so, the Job Seeker Services Academy can help you achieve the operational changes you need.
In order to strategically address all of these comprehensive issues, a full complement of the Greg Newton Associates training is customized into an "Academy." One-stop center staff and leaders meet with a Greg Newton Associate over the course of several months for a hands-on experience that engages them in the development of comprehensive service delivery plans and processes while fostering a collaborative approach to job-seeker service delivery.
This solution lets you customize the training to meet your specific needs. A Greg Newton Associate works with you to develop the course content and provides facilitated activities that help participants design the changes in workplace practice that can be implemented immediately following the training sessions. In addition, follow-up facilitation is provided to address the implementation issues that arise. Developing the Academy allows you to realize critical changes by offering ongoing support and consultation.