Creating Common Ground in the One Stop Center
Method: Training
Topics: One Stops
Northern Nevada's efforts to move from co-location with partnership agreements toward true service integration in the One-Stop Centers uncovered many challenges. Realizing that the front-line staff were a key component to the overall success of the system, JOIN, Inc. hosted two, two-day training sessions with partnering agencies to build a common framework for service delivery.
The goals of these sessions were to identify what the multiple programs had in common and for case managers to create consistent ways of describing and delivering service to their job seeking customers. Through facilitated dialogue, sharing of success tips by the trainer and participants, and cross-agency interaction, the staff generated numerous ideas that were immediately implemented in their One-Stop centers.
"Many good things came from the initial training conducted by Kip - workshops were unbundled, bureaucratic language was lessened, scripts about agencies' services were exchanged, and menus of services were developed. In Northern Nevada, we are certainly poised to be quite successful in our integration efforts. I am anxious for joint programmatic planning and implementation to continue so we can better serve our customers."
Carolyn Wilson, Executive Director
Join, Inc.
Customer Contact: JOIN, Inc.
Carolyn Wilson
775-785-6106, ext. 102
Lead Consultant: Kip Stottlemyer
stottlemyr@aol.com