Melanie Arthur has worked with and trained public and non-profit professionals from across the country in developing, implementing and promoting successful programs. She is a marketing and customer service specialist, and her skills include highly rated training and staff capacity building, management and marketing services, and developing customer service and satisfaction programs.

Clients rely on her creativity in strategic planning and problem solving, along with her boundless enthusiasm and "can-do" attitude. Many states -- including Minnesota, Georgia, Illinois, Connecticut, Iowa, Pennsylvania and Texas -- have used Melanie's expertise to revitalize their workforce development systems leading to increased customer satisfaction. As a trainer, she strives to increase staff capacity -- through either direct training or a "train-the-trainer" approach -- to ensure that staff acquire the skills they need to do their jobs most effectively and efficiently. Melanie is well known for her unique approaches to working with employers, stressing a customer-oriented focus to all business cutomers.

Because she understands the complexities unique to the employment and training system, Melanie has been brought in by the US Department of Labor, the Interstate Conference of Employment Securitiy Agencies, and the Center for Employment Security Education and Research to help conceptualize and implement Employment Service Revitilization. She has designed and pioneered unique customer satisfaction systems and trained on a variety of related subjects.

Prior to her consulting work, Melanie was the Director of Marketing and Customer Service at the Massachusetts Department of Employment and Training. Her additional professional experience includes continuing education, advertising agency production and account management.

Melanie received her B.A. from William Smith College.