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Greg Newton Associates Presents:
A Training Series for Business
Services Workforce Development Staff
As the One-Stop system evolves, the staff needs to expand services they offer to business customers. The Business Services Workforce Development Staff Training Series was designed to help local system’s meet this challenge. This training will enhance the skill set of staff who want to improve their contacts with businesses as well as for individuals who will be contacting businesses for the first time. The four modules are:

 Developing a Business-Driven System.
Many of the changes proposed in the reauthorization of the Workforce Investment Act are designed to enhance the system’s services to local business customers. To help them meet the new goals, One-Stop staff will need to deliver a wider array of just-in-time services for a competitive advantage.

 
Developing & Maintaining Relationships with Local Businesses.
Developing long-term relationships with local businesses is important due to U.S. DOL’s emphasis on enhancing the One-Stop system’s services for businesses. In response, One-Stop systems across the country are building relationships with new business customers while developing stronger relationships with existing customers.
 
Building Marketing Into Daily Work Activities.
One of constant challenges named by local One-Stop staff is the lack of marketing materials that can be used on the local level. While these marketing materials are important, it is equally important for local One-Stop staff to understand that marketing is “everything that happens in the One-Stop center.” Therefore, it is critical that business services staff apply the four marketing principles to build a greater awareness of the services that are offered, and to build a larger, committed business customer base.
  

Helping Businesses Recruit & Retain the Best and Brightest.
All businesses struggle to find and keep skilled employees. And, local businesses want the One-Stop business consultants to help them find solutions to their hiring and turnover problems. In response, local One-Stop staff need to offer solutions and best practice ideas - especially for small and mid-sized companies that do not have human resource departments.

 

Download the entire Business Services Workshop Brochure

For more on this topic, visit Making Business Your Customers

Contact Sandra Hastings now for your customized solution!
860-643-0624 or sandi@gregnewtonassociates.com
Greg Newton Associates: Training and Much More!

 


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